Privacy Policy

1. Information We Collect

1.1 Information you provide

• Account information: name, email, phone number, password (hashed) when you register.
• Profile details: professional bio, specialization, experience (for advisors), farm details (for farmers).
• Support and communications: messages you send to us or other users, survey responses.

1.2 Information we collect automatically

• Usage data: pages visited, interactions, timestamps, IP address, device and browser information.
• Cookies & similar technologies: small files to remember preferences and enable features.

2. How We Use Your Data

We use information to:

• Provide and maintain the Service; create and manage accounts.
• Match farmers with advisors based on profile and specialization.
• Respond to requests and provide customer support.
• Improve, analyze, and personalize the Service.
• Send transactional communications, updates, and marketing (if you opt in).
• Detect and prevent fraud, abuse, and security incidents.

3. Legal Basis for Processing (where applicable)

When required by applicable law (e.g., GDPR), we process personal data based on the following legal bases:

• Performance of a contract (providing the Service).
• Consent (for marketing communications and certain optional features).
• Legitimate interests (improving service, preventing fraud), balanced against your rights.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to operate the Service, remember preferences, and provide analytics. You can manage cookie preferences via your browser. Disabling some cookies may limit features.

5. Third-Party Services & Sharing

We may share data with:

• Payment processors, analytics providers, email delivery services, cloud hosting providers.
• Other users: certain profile info you add (name, specialization) is visible to other users to enable matching and communication.
• Law enforcement or government authorities when required by law or to protect our rights.

We require third parties to use personal data only as permitted by us and subject to confidentiality obligations.

6. Data Retention

We retain personal data as long as necessary to provide the Service and comply with legal obligations. If you delete your account, we will remove most personal data within a reasonable period; some data may be retained for record-keeping, legal, or security reasons (e.g., logs, backups) in accordance with applicable laws.

7. Security

We use reasonable technical and organizational measures to protect personal data (encryption for sensitive data, access controls, secure servers). However, no transmission over the internet is completely secure—if you suspect a breach, contact us immediately at support@farmerportal.com.

8. Your Rights

Depending on your jurisdiction, you may have rights such as:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal and contractual exceptions).
• Object to or restrict processing.
• Request portability of your data.
• Withdraw consent where processing is based on consent.

To exercise rights, contact us at support@farmerportal.com. We will respond in accordance with applicable laws.

9. Children

Our Service is not intended for children under 13 (or the age required by applicable law). We do not knowingly collect personal information from children. If you believe we collected such data, contact us and we will take steps to remove it.

10. International Transfers

Your information may be processed in countries other than your own. We will take steps required by applicable law to ensure adequate safeguards for transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the new policy with an updated "Last updated" date and, where appropriate, via email or in-app notice.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact:

This policy describes our privacy practices as of 2025-09-23. Replace placeholders above with official company details before publishing.